Refund policy

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop at aillio.dk.

The right of withdrawal expires 14 days after the day you received your item, or when you receive the last item in one order which consists of several different items and which is delivered individually.

If the item consists of several lots or parts, the withdrawal period expires 14 days after the day you receive the last batch or the last part in physical possession.

You must notify us within 14 days of receipt that you wish to cancel your purchase. The notice must be given per. letter or per. email to europe@aillio.com. In your message, you must make it clear to us that you wish to exercise your right of withdrawal.

You can not regret by simply refusing to receive the item without at the same time giving us clear notice of this.

Return in case of exercising your Right of withdrawal

You must return your order to us without undue delay, and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs in connection with the return shipment of the item. You bear the risk for the item from the time the item is shipped to the item’s delivery with us.
Lack of original packaging may possibly constitute an impairment, so to be sure of being able to receive all the money back, it is recommended that the item be returned in original packaging.

The condition of the item when you send it back

You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and the way it works. In other words, you can try the item in the same way as if you tried it in a physical store, but you must not take it into actual use – e.g. roast on Bullet R1.

If the item has been tried in addition to what has been described above, we consider it to be used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the item’s commercial value.

Refund of the purchase amount

If you regret your purchase, you will get back the amount you paid to us. In the event of an impairment for which you are liable, this purchase amount will be deducted.

If you exercise your right of withdrawal, we will refund all payments received from you, including our delivery costs (but not additional costs due to your own choice of another more expensive form of delivery than the cheapest standard delivery we offer), without undue delay and under in any case within 14 days from the date on which we received the order return and ascertained the condition of the order. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

If you regret the purchase, the item must be sent to:

Aillio Europe Aps, Holger Danskes vej 3A st.tv, 2000 Frederiksberg

You can also cancel the purchase by giving clear notice and handing it in person at the above address by prior arrangement.

We do not receive packages “without delivery” or packages sent by post. cash on delivery.

Right of complaint (see special guarantee on Bullet R1 at the bottom of the page)

The Purchase Act’s defect rules apply to purchases of goods at aillio.dk.

When you shop with us as a consumer, you have a 24 month right to make a complaint. This means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

You must complain within a “reasonable time” after you have discovered the defect in the item. If you complain within two months after the defect is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging, and remember to get a receipt for shipment so we can refund your shipping costs.

The item is sent to:

Aillio Europe Aps, Holger Danskes vej 3A st.tv, 2000 Frederiksberg

When you return the item, please describe the problem in as much detail as possible.

We do not receive packages “without delivery” or packages sent by post. cash on delivery.